Client resources
Everything you mightneed to hand.
Forms, refills, records, hours and the answers we give most often on the phone. If it is not here, call and ask.
Refills
Home delivery store
Pet food and supplies, shipped to your door, ordered against your pet’s own record.
Open store AppClient Connection
Vaccine and medical records, refill requests and appointment requests from your phone — plus Paws rewards on every visit.
Go FormNew client form
New to South Town. You, your household and all of your animals in one go.
Go FormNew patient form
Already a client, adding an animal. Just the new pet’s details.
Go ReadingThe blog
Ten years of seasonal warnings, parasite news and practical advice, written here.
GoAsked most
Straight answers.
- How do I book?
- Call (847) 695-7387. Someone here picks up. You can also request an appointment in the Client Connection app.
- How do I request a refill?
- Request it in the Client Connection app, call the front desk, or order through the home delivery store, which works from your pet’s own record.
- What are your hours?
- Monday, Tuesday, Thursday and Friday 8am–6pm; Wednesday 10am–5pm; Saturday 8am–1pm; closed Sunday. Full hours and holiday note.
- What if it is after hours?
- We are not an emergency hospital. Call one of the after-hours hospitals directly rather than waiting for us to open.
- What do you accept as payment?
- Visa, Mastercard, Discover, American Express, CareCredit, Cash, Checks. Payment is expected when services are rendered.
- Do you give an estimate first?
- Yes — and we stay inside it. If something changes mid-treatment you will hear from us before it is done, not after.
- Can I get updates during a procedure?
- Yes. Your own veterinary technician will text, email or call you during the day of your pet’s surgery.
- Is there a senior discount?
- Yes, for clients aged 65 and over. Tell the front desk, or note it on the new client form.
- Where are you exactly?
- 1944 Gyorr Avenue, South Elgin — Off Randall Road, next to Culver’s. Directions.
Still need a person?
The front desk would rather answer the phone than have you guess. Call any time we are open.